Legal Notice | Excursiones Blue Tenerife

1. Identification details

In compliance with article 10 LSSI-CE, the physical rental provider in Spain is identified as follows:

Provider: Gustavo Marcelo Navarrete Torres
NIF/NIE: Z2546884F
Trade name: Excursiones Blue Tenerife
Address: C. Asturias 6, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain
Tourism intermediary code: I-0005335.1
Telephone: WhatsApp +34680873589
Email: [email protected]
Website: Excursiones Blue Tenerife
Main activity: 125 cc scooter rental and activity intermediation in Tenerife.

Blue Horizon AI LLC owns the brand/platform and supplies technology. It does not provide the physical rental service in Spain.

For any query, contact [email protected].

This Legal Notice is supplemented by the following documents, which the User declares to know and accept:

Privacy Policy: Excursiones Blue Tenerife
Cookies Policy: Excursiones Blue Tenerife
General Terms and Conditions / Rental Agreement: these are provided digitally before handover and accepted or signed before or at handover, as applicable.

Accessing, browsing and using the website confers the status of User and implies full and unreserved acceptance of all the provisions included in this Legal Notice.

The User must carefully read this Legal Notice each time they access the website, as its content may be modified to adapt it to regulatory, technical, operational, commercial or service-related changes.

Excursiones Blue Tenerife may modify, update or remove at any time the contents of the website, its configuration, presentation, services, rates, informative conditions or any other element published on it, without prior notice, without prejudice to any applicable legal obligations.

2. Purpose of the website

The main purpose of this website is to inform, promote and facilitate the contracting or request of services related to scooter and motorcycle rental in Tenerife.

Through the website, the User may access, among others, content and functionalities related to:

General information about Excursiones Blue Tenerife.
Information about scooter and motorcycle rentals.
Information about available vehicles or indicative models.
Information about rates, prices, rental periods and additional services.
Information about insurance, coverage, deposits, bonds or possible additional charges.
Information about documentation requirements and conditions for driving in Spain.
Reservation or pre-reservation requests.
Contact through forms, telephone, email, WhatsApp or other enabled channels.
Receipt of contractual or pre-contractual documentation.
Tourist information or general mobility recommendations in Tenerife.
Information about delivery, pick-up or return points, when applicable.
Management of queries, incidents and complaints.

The information published on the website is for informational purposes only and does not in itself constitute a binding contractual offer, unless expressly stated otherwise or a reservation accepted by Excursiones Blue Tenerife has been formalized.

The final contracting of any service will be subject to the actual availability of vehicles, validation of the customer's documentation, acceptance of the rental agreement, compliance with driving requirements and payment of the corresponding amounts.

3. General conditions of access and use

The User undertakes to use the website diligently, correctly, lawfully and in accordance with current legislation, good faith, public order, commercial usage and this Legal Notice.

The User must refrain from using the website for unlawful purposes or effects, harmful to the rights and interests of third parties, or in any way that may damage, disable, overload, deteriorate or prevent the normal use of the website, its contents, systems or services.

In particular, the User undertakes not to carry out any of the following actions:

Use the website for unlawful, fraudulent or unauthorized purposes.
Use the website to make false, simulated reservations or reservations with incorrect data.
Provide false, inaccurate, incomplete or outdated data.
Impersonate another person.
Access or attempt to access restricted areas of the website without authorization.
Breach or attempt to breach the website's security measures.
Introduce, transmit or disseminate computer viruses, malware, spyware, ransomware, trojans or any other malicious code.
Carry out denial-of-service attacks, overload, scanning, scraping, mass data extraction or abusive automation.
Use robots, spiders, crawlers, scrapers or similar tools without prior authorization.
Copy, reproduce, distribute, transform or exploit website content without express authorization.
Use the website in a way that may negatively affect the image, reputation, activity or interests of Excursiones Blue Tenerife.
Publish, send or transmit offensive, discriminatory, defamatory, violent, unlawful or public-order-offending content.
Use contact channels to send spam, unsolicited commercial communications or automated messages.

The User shall be liable for any damages that may arise from failure to comply with these obligations.

Excursiones Blue Tenerife reserves the right to block, restrict or prevent access to the website to any User who breaches this Legal Notice, without prejudice to any legal actions that may apply.

4. Services offered

Excursiones Blue Tenerife may offer through the website, directly or through associated channels, the following services:

Scooter rental.
Motorcycle rental, mainly 125 cc.
Information about daily or longer-period rates.
Information about booking conditions.
Information about mandatory documentation for renting and driving.
Information about driving licences accepted in Spain.
Information about mandatory insurance and any optional protections.
Information about roadside assistance when applicable.
Information about deposits, bonds or guarantees.
Information about possible charges for damage, delays, fuel, cleaning, loss of keys or contractual breaches.
Customer service before, during and after the rental.
Sending contracts, instructions or documentation to the customer.
Management of service-related incidents.
Communication with agencies, collaborators, resellers or commercial partners.
Tourist information or general recommendations for responsible scooter use in Tenerife.

The availability of services may vary depending on the season, fleet availability, location, weather conditions, operational incidents, customer documentation or any other reasonable circumstance affecting the provision of the service.

Excursiones Blue Tenerife may reject a rental request when the customer does not meet the legal, documentary, contractual, safety or payment requirements.

5. Reservations and contracting

Submitting a reservation request through the website, WhatsApp, telephone, email or any other channel does not in itself imply automatic confirmation of the service.

A reservation will only be considered confirmed when Excursiones Blue Tenerife has expressly accepted the request and, where applicable, the corresponding payment, signal, deposit or guarantee has been received.

The final rental agreement shall be conditional upon:

Actual availability of the requested vehicle or an equivalent one.
Presentation of original, valid and current physical documentation.
Verification of the customer's identity.
Verification of the driving licence.
Acceptance of the rental agreement.
Signature of the agreement, whether in physical or digital format.
Payment of the price, deposit, bond or applicable amounts.
Compliance with the minimum age, experience or licence requirements when applicable.

Excursiones Blue Tenerife may refuse to hand over the vehicle when the customer does not provide the required documentation, provides invalid documentation, does not meet the legal requirements to drive in Spain, does not accept the agreement, does not make the corresponding payment, or there is any reasonable cause related to safety, risk, fraud or breach.

The price information published on the website may be subject to changes, availability, season, promotions, rental duration, contracted extras, optional protections or special conditions.

Before the reservation is confirmed, Excursiones Blue Tenerife will inform the customer of the full final price, including every mandatory cost and separating any optional protection or extra. The €150 security deposit is provided on delivery and is not a maximum liability limit.

6. Documentation and driving requirements

To contract and use the rental services, the customer must provide original, current physical documentation that is valid in Spain.

As a general rule, the following may be required:

Original identity document, national ID card, foreign identity number or passport.
Original physical driving licence, current and valid in Spain.
International driving permit when legally required.
Bank card, cash, deposit, bond or guarantee when applicable.
Any other documentation reasonably necessary to verify identity, solvency, driving authorization or contractual compliance.

The following will not be accepted, unless expressly authorized by Excursiones Blue Tenerife:

Photographs of documents.
Screenshots.
Photocopies.
Unverifiable digital copies.
Expired documents.
Damaged or illegible documents.
Licences not valid for driving in Spain.
Documentation that does not sufficiently allow verification of the customer's identity.

Lack of valid documentation may prevent the vehicle from being handed over and shall be attributable to the customer, without prejudice to any applicable cancellation, no-show or charge conditions.

7. Payments, signals, deposits and bonds

The services may require total or partial payment of the price, a reservation signal, a deposit, a bond or a guarantee, according to the conditions applicable in each case.

Payment may be made through the means enabled by Excursiones Blue Tenerife at any given time, which may include cash, bank transfer, payment link, bank card, external payment gateway or other available methods.

When third-party payment platforms are used, the User must accept the conditions of those platforms. Excursiones Blue Tenerife shall not be liable for incidents attributable exclusively to banks, payment gateways, technology providers or external payment processing services.

The customer shall be responsible for verifying that the payment details provided are correct and that they have sufficient funds to complete the transaction.

8. Cancellations, no-show and modifications

The booking deposit is €50. If the customer cancels more than 24 hours in advance, it is refunded in full; within the final 24 hours it is non-refundable because the scooter is held exclusively for the customer.

Changes are subject to availability and price recalculation. Where applicable, the €50 deposit is retained. Reducing the number of days does not generate a refund, and extending the rental is subject to availability. Early return does not generate a refund either.

When the customer does not appear on the agreed date, time or place, or cannot collect the vehicle for reasons attributable to them, Excursiones Blue Tenerife may consider the reservation a no-show, with the financial effects provided for in the applicable conditions.

9. Right of withdrawal

When legally applicable, consumers may exercise the rights recognized by Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, as well as by the applicable European regulations.

However, the User is informed that, in accordance with article 103 of the aforementioned consolidated text, the right of withdrawal does not apply to certain services, including services related to vehicle rental, transport or leisure activities contracted for a specific date or period of performance.

In particular, when the rental is contracted for a specific date or period, the right of withdrawal may not apply, without prejudice to the cancellation conditions that Excursiones Blue Tenerife has communicated to the customer.

When the service has begun to be performed with the customer's consent, or when the customer has expressly requested the service before the end of any withdrawal period that might apply, the right of withdrawal may be limited or excluded under the terms provided by current regulations.

For any query related to cancellations, withdrawal or complaints, the User may contact [email protected].

10. Complaints and complaint forms

The User may submit queries, incidents or complaints through the following channels:

Email: [email protected]
Telephone: WhatsApp +34680873589
Postal address: C. Asturias 6, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain

The complaint should include, where applicable:

Name and surname of the complainant.
Identification document.
Contact details.
Reservation or contract number, if any.
Date of the service.
Clear description of the facts.
Documentation or evidence supporting the complaint.

In accordance with the consumer regulations of the Autonomous Community of the Canary Islands - in particular, Law 3/2003, of 12 February, on the Statute of Consumers and Users of the Canary Islands, and Decree 90/2023, of 25 May, regulating customer service and complaint forms - Excursiones Blue Tenerife has official complaint forms available to consumers and users, which may be requested at service or delivery points when applicable.

Excursiones Blue Tenerife will handle complaints in accordance with the regulations applicable to consumers and users.

11. Alternative dispute resolution

Excursiones Blue Tenerife will seek to resolve amicably any dispute that may arise with the User before resorting to judicial proceedings.

The User who has consumer status may voluntarily resort to alternative consumer dispute resolution mechanisms, including:

The Consumer Arbitration System and the competent Consumer Arbitration Boards in the Canary Islands.
The Municipal Consumer Information Offices (OMIC) and the consumer services of the Government of the Canary Islands.
The European Consumer Centres Network (ECC-Net) for cross-border complaints within the European Union.

Note: the former European Online Dispute Resolution Platform (ODR), created by Regulation (EU) 524/2013, was abolished by Regulation (EU) 2024/3228 and ceased to operate on 20 July 2025, so its link is no longer included.

Submission to these mechanisms is voluntary and does not deprive the consumer of the right to bring proceedings before the competent courts.

12. Protection of personal data

The personal data provided by Users will be processed in accordance with the website's Privacy Policy and with current data protection regulations, including:

Regulation (EU) 2016/679, General Data Protection Regulation (GDPR).
Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights.

The data may be processed for the following purposes:

Responding to queries.
Managing reservations.
Preparing and formalizing rental agreements.
Verifying documentation.
Managing payments, deposits or bonds.
Managing incidents, complaints or operational communications.
Complying with legal obligations.
Sending communications related to the contracted service.
Sending commercial communications when there is a legal basis for doing so.

The User guarantees that the data provided is true, accurate, complete and up to date.

The User may exercise, where applicable, the following rights:

Access.
Rectification.
Erasure.
Objection.
Restriction of processing.
Portability.
Withdrawal of consent when processing is based on consent.
Complaint before the competent supervisory authority.

To exercise these rights, the User may send a written communication to [email protected].

The User may also lodge a complaint with the Spanish Data Protection Agency (AEPD) when they consider that the processing of their personal data does not comply with current regulations.

For more information about data processing, the User may consult the Privacy Policy: Excursiones Blue Tenerife

13. Cookies

The website may use its own and third-party cookies for technical, personalization, analytics or advertising purposes.

Detailed information about the use of cookies, their purpose, duration and how to configure, accept or reject them is set out in the Cookies Policy: Excursiones Blue Tenerife

14. Intellectual and industrial property

All website contents are owned by Excursiones Blue Tenerife or are used with authorization from their legitimate owners.

By way of example, the following are protected:

Texts.
Photographs.
Images.
Videos.
Designs.
Logos.
Icons.
Buttons.
Graphics.
Maps.
Routes.
Promotional material.
Structured rates.
Visual elements.
Source code.
Graphic design.
Website structure.
The trade name Excursiones Blue Tenerife.
Distinctive signs used in the activity.

The reproduction, distribution, public communication, transformation, making available, extraction, reuse or any other form of exploitation of the contents without prior written authorization is prohibited.

Access to the website does not imply any assignment, licence, authorization or transfer of intellectual or industrial property rights, except to the extent strictly necessary for the ordinary use of the website by the User.

Excursiones Blue Tenerife reserves the right to take all legal actions that may be appropriate in defense of its intellectual and industrial property rights.

15. Content, tourist information and routes

The website may include tourist information, recommendations, routes, maps, places of interest, mobility advice or indicative content about Tenerife.

Such information is purely informative and does not replace the User's individual responsibility to drive prudently, comply with traffic regulations, assess weather conditions, check road conditions and follow the instructions of the authorities.

Excursiones Blue Tenerife shall not be liable for decisions taken by the User on the basis of tourist information, suggested routes, estimated times, maps, recommendations or indicative content published on the website.

The User shall be responsible for driving in accordance with current regulations, using an approved helmet, respecting signs, speed limits, parking rules and any other obligation applicable to driving in Spain.

16. Liability of the website owner

Excursiones Blue Tenerife will seek to keep the website available, updated and free of errors. However, it does not guarantee permanent availability, continuity, absolute accuracy, absence of technical errors or absence of interruptions.

Excursiones Blue Tenerife shall not be liable for damages, losses, claims or expenses arising from:

Website interruptions.
Technical failures.
Connection errors.
Server outages.
Incidents involving external providers.
Telecommunications failures.
Viruses or malicious programs introduced by third parties.
Improper use of the website by the User.
Errors in the User's browsers or devices.
Temporary unavailability of forms, links or reservation systems.
External information linked from the website.
Decisions taken by the User based on indicative information.

Excursiones Blue Tenerife may temporarily suspend access to the website for maintenance, updating, security, technical repair or justified cause.

17. Liability of the User

The User shall be responsible for:

Using the website in accordance with the law.
Providing truthful data.
Properly safeguarding the information or documentation received.
Reviewing the applicable conditions before contracting.
Checking that they meet the requirements for driving in Spain.
Providing valid and original documentation.
Complying with the rental agreement.
Respecting traffic regulations.
Making appropriate use of the rented vehicle.
Answering for damages, infringements, penalties or breaches attributable to their conduct, under the terms of the applicable agreement.

The User shall indemnify and hold Excursiones Blue Tenerife harmless against claims, penalties, damages, expenses or liabilities arising from improper use of the website or breach of the applicable conditions.

18. External links and hyperlinks

The website may contain links to websites, platforms, social networks, maps, payment gateways, messaging services, forms, technology providers or other resources managed by third parties.

Excursiones Blue Tenerife does not control such external sites and assumes no responsibility for:

Their contents.
Their legal conditions.
Their privacy policies.
Their cookies policies.
Their availability.
Their operation.
Their prices.
Their products or services.
The decisions the User makes when interacting with them.

The inclusion of external links does not imply any relationship, approval, recommendation, sponsorship or supervision by Excursiones Blue Tenerife.

Any User wishing to establish a link to the website must link exclusively to the main page and may not imply that Excursiones Blue Tenerife recommends, sponsors or has authorized such link, nor reproduce the website by framing or similar techniques without prior written authorization.

19. Commercial communications

Excursiones Blue Tenerife may send commercial communications related to its services when there is a sufficient legal basis to do so, such as the User's consent or a previous contractual relationship under the terms permitted by applicable regulations.

The User may object to receiving commercial communications at any time through the channels enabled in each communication or by writing to [email protected].

20. Social networks

Excursiones Blue Tenerife may maintain profiles on social networks for informational, commercial, promotional or customer-service purposes.

The use of such profiles shall be subject both to the conditions established by Excursiones Blue Tenerife and to the terms of use, privacy policies and internal rules of each social network.

Excursiones Blue Tenerife shall not be liable for comments, posts, opinions, images or content generated by users or third parties on social networks.

21. Website security

Excursiones Blue Tenerife will adopt reasonable measures to protect the website and the data processed through it.

However, the User acknowledges that no computer system, communications network or internet transmission can guarantee absolute security.

The User must adopt their own security measures, including the use of updated devices, secure browsers and reliable connections.

22. Minors

The website is not specifically directed at minors.

Minors must not provide personal data or make reservation requests without the authorization of their parents, guardians or legal representatives.

The contracting of scooter or motorcycle rental services shall be limited to persons who meet the applicable legal and contractual requirements, including minimum age and a valid driving licence.

23. Language

The website may be available in several languages.

In the event of any discrepancy between language versions of the Legal Notice, contracting conditions, rental agreement or any other legal documentation, the Spanish version shall prevail, unless applicable regulations provide otherwise.

Translations are provided for informational and user-assistance purposes.

24. Force majeure

Excursiones Blue Tenerife shall not be liable for breaches, delays, interruptions or inability to provide services when these are due to force majeure or circumstances beyond its reasonable control, including, among others:

Natural disasters.
Fires.
Floods.
Storms.
Adverse weather events.
Prolonged power outages.
Telecommunications failures.
Mobility restrictions.
Acts of authority.
Regulatory changes.
Strikes.
Labour disputes.
Accidents.
Unforeseen breakdowns.
Fleet availability problems.
Any other unforeseeable or unavoidable circumstance.

25. Partial invalidity

If any clause of this Legal Notice is declared null, invalid, ineffective or unenforceable, in whole or in part, such declaration shall not affect the validity of the remaining clauses.

The affected clause shall be interpreted, replaced or supplemented to the extent necessary for it to be valid and to come as close as possible to the economic and legal purpose originally intended.

26. Governing law and jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with Spanish law.

When the User has the status of consumer or user, the courts and tribunals that are competent under consumer protection regulations shall have jurisdiction. In particular, the consumer may resolve any dispute before the court of their place of residence or that of the domicile of Excursiones Blue Tenerife.

If Excursiones Blue Tenerife brings legal action against a consumer, the courts of the consumer's domicile shall have jurisdiction when so established by applicable regulations.

For disputes arising from commercial, professional or business-to-business relationships, the parties expressly submit to the Courts of Santa Cruz de Tenerife, expressly waiving any other jurisdiction that might otherwise correspond to them, unless mandatory law provides otherwise.

27. Accessibility

Excursiones Blue Tenerife works to ensure that its website is accessible to the greatest possible number of people, in accordance with Law 11/2023, of 8 May, transposing European Union Directives (which incorporates Directive (EU) 2019/882 or the "European Accessibility Act"), and with the technical criteria of UNE-EN 301549 and the Web Content Accessibility Guidelines (WCAG) at level AA.

The website seeks to comply with these accessibility criteria. However, if the User detects any barrier, difficulty of access or inaccessible content, they may notify [email protected], indicating the problem detected and the affected page, so that it may be remedied as far as possible.

Declared conformance level: partially compliant. The website is in the process of being adapted to UNE-EN 301549; once the accessibility audit has been completed, the corresponding accessibility statement will be published.

28. Customer reviews and opinions

If the website publishes customer reviews or opinions, Excursiones Blue Tenerife will adopt reasonable measures to ensure that such reviews come from persons who have actually contracted or used the service, in accordance with consumer protection regulations.

The buying and selling of reviews, the publication of false or misleading reviews and any practice intended to manipulate the assessment of the services are prohibited.

Excursiones Blue Tenerife may choose not to publish, or may remove, those reviews that do not meet these requirements, that are offensive, unlawful or unrelated to the service provided, under the terms legally permitted.

29. Reserved rights

All contents, images, designs, texts, logos, trademarks, promotional materials, photographs, routes, maps, videos and graphic elements present on this website are protected by current intellectual and industrial property legislation.

Their total or partial reproduction without prior written authorization from Excursiones Blue Tenerife is prohibited.

30. Last update

Last update: September 7, 2026.